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The Reservation Assistant is responsible for handling all room reservations efficiently and professionally to ensure a smooth booking experience for guests. This role involves managing reservation systems, responding to guest inquiries, processing bookings and cancellations, and coordinating closely with the Front Office and Sales teams to maximize room occupancy and revenue. The Reservation Assistant also ensures all guest information is accurately recorded and maintained in the system while providing excellent customer service through phone, email, and online platforms.
Qualifications & Skills Requirements:
- Education: Diploma or degree in Hospitality, Tourism Management, or a related field preferred.
- Experience: Minimum 1 year of experience in a similar role within the hotel or hospitality industry is an advantage.
- Technical Skills:
- Proficiency in hotel reservation systems (e.g., Opera, PMS, or similar).
- Good computer literacy, especially in MS Office applications.
- Communication Skills: Excellent verbal and written communication in English; additional languages are an advantage.
- Personal Attributes:
- Strong attention to detail and accuracy.
- Customer-oriented with a pleasant and professional manner.
- Able to handle pressure and multitask effectively.
- Team player with good interpersonal skills.
- Availability: Willing to work on shifts, weekends, and public holidays as required.
The Telephone Operator is responsible for handling all incoming and outgoing calls in a courteous and professional manner. This role serves as the first point of contact for guests and ensures that all calls, messages, and guest requests are managed promptly and accurately. The Telephone Operator also assists in providing information about hotel facilities, services, and local attractions while maintaining a high standard of guest service and communication efficiency.
Qualifications & Skills Requirements:
- Education: Minimum SPM or equivalent; Diploma in Hospitality or related field is an advantage.
- Experience: No prior experience required — training will be provided. Previous experience in a customer service or hotel environment is a plus.
- Technical Skills:
- Basic computer skills and familiarity with telephone or communication systems.
- Communication Skills:
- Good command of English and Bahasa Malaysia (additional languages are an advantage).
- Clear speaking voice and polite telephone etiquette.
- Personal Attributes:
- Friendly, patient, and customer-oriented.
- Able to handle multiple calls and requests calmly and efficiently.
- Punctual, responsible, and well-groomed.
- Willing to work on shifts, weekends, and public holidays.
The Guest Service Assistant is responsible for delivering exceptional service to guests from arrival to departure. This role includes handling check-ins and check-outs, assisting with guest inquiries, providing information about hotel facilities and local attractions, and ensuring that each guest enjoys a pleasant and memorable stay. The Guest Service Assistant works closely with other departments to maintain smooth daily operations and uphold the hotel’s service standards.
Qualifications & Skills Requirements:
- Education: Minimum SPM or equivalent; Diploma in Hospitality, Tourism, or a related field is an advantage.
- Experience: Fresh graduates are encouraged to apply. Previous experience in customer service or the hospitality industry will be an added advantage.
- Technical Skills:
- Basic computer knowledge; familiarity with hotel front office systems (PMS) is a plus.
- Communication Skills:
- Good command of English and Bahasa Malaysia (other languages are an advantage).
- Excellent interpersonal and customer service skills.
- Personal Attributes:
- Friendly, professional, and well-groomed appearance.
- Positive attitude with strong problem-solving abilities.
- Able to work effectively in a team and under pressure.
- Willing to work on shifts, weekends, and public holidays.
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure all guest rooms and public areas are maintained to the highest standards of cleanliness and presentation. This role includes supervising housekeeping attendants, conducting inspections, coordinating room assignments, managing inventory of cleaning supplies and linens, and ensuring compliance with hotel policies and safety procedures. The Housekeeping Supervisor plays a key role in maintaining guest satisfaction and supporting a positive, efficient team environment.
Qualifications & Skills Requirements:
- Education: Diploma or Certificate in Hospitality Management or a related field preferred.
- Experience: Minimum 2–3 years of experience in housekeeping operations, with at least 1 year in a supervisory or team leader role within a hotel environment.
- Technical Skills:
- Knowledge of housekeeping procedures, cleaning techniques, and equipment usage.
- Familiarity with housekeeping management systems and inventory control.
- Communication Skills:
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Strong leadership and interpersonal communication skills.
- Personal Attributes:
- Detail-oriented, organized, and results-driven.
- Strong sense of responsibility and teamwork.
- Able to motivate and train staff effectively.
- Flexible and able to work shifts, weekends, and public holidays as required.
The Food and Beverage Supervisor is responsible for overseeing the daily operations of the hotel café to ensure excellent service quality, cleanliness, and guest satisfaction. This role includes supervising café staff, coordinating work schedules, monitoring food and beverage service, handling guest feedback, and maintaining smooth communication between the service team and kitchen. The F&B Supervisor also assists in staff training, inventory management, and ensuring all café operations comply with hygiene, safety, and hotel standards.
Qualifications & Skills Requirements:
- Education: Diploma or Certificate in Hospitality, Food & Beverage Management, or a related field preferred.
- Experience: Minimum 2–3 years of experience in food and beverage service, with at least 1 year in a supervisory or team leader role, preferably in a café or hotel setting.
- Technical Skills:
- Good knowledge of café or coffee service operations, hygiene standards, and basic food handling.
- Familiarity with POS (Point of Sale) systems and basic inventory management.
- Communication Skills:
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Strong interpersonal, leadership, and team coordination skills.
- Personal Attributes:
- Friendly, professional, and customer-focused.
- Able to lead by example and maintain service standards during busy periods.
- Strong sense of responsibility, organization, and teamwork.
- Willing to work on shifts, weekends, and public holidays as required.